Mayberry Water Meter Change Out Program
Ellicott Utilities Company, LLC (EUC) has initiated a water meter changeout program to upgrade your existing standard water meter to a new Advanced Metering Infrastructure (AMI) Smart Meter. This upgrade is part of our ongoing effort to modernize our water system, improve reliability, and enhance your access to real-time water usage information. EUC intends to change all customer meters within the Mayberry Community over the next six weeks.
Your new AMI Smart Meter will use secure wireless technology to automatically transmit readings to the meter monitoring system. This provides several important benefits, including:
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Accurate and timely billing
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Water consumption reporting as required by water rights regulations
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Early leak detection
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Real-time usage information
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Improved customer service and issue resolution
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Environmental benefits
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Promotion of water conservation
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Improved system management
With your new AMI Smart Meter, you will be provided real-time access to your water use, and you will have the ability to receive notifications about your water system performance through the mobile app EyeOnWater. Additional information about the app will be provided once your new meter is installed.
A trained technician retained by EUC will perform the installation at no cost to you. The process usually takes 15-30 minutes, and your water service may be briefly interrupted during installation.
An EUC representative will be reaching out soon to schedule your water meter changeout appointment. In order to avoid water service disruption, we ask that all customers work with the representative to schedule your new meter installation.
Questions about your new AMI Smart Meter can be emailed to CustomerService@EllicottUtilitiesCompany.org and we will do our best to respond within 72 hours.​
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We appreciate your cooperation as we invest in a more efficient, reliable, and sustainable water system for our customers.