FREQUENTLY ASKED QUESTIONS
At Ellicott Utilities Company, we are dedicated to giving the best customer service there is. We feel honored to serve the people of Colorado and want to help create a better community. Below you will find a list of our most frequently asked questions and their answers.
HOW DO I START/STOP WATER SERVICE?
For existing connections, wherein the owner/tenant is moving and is requesting service be turned on or turned off, please contact our customer service department. We will need your name, address, and other contact information to process your request.
NEW HOME CONSTRUCTION – INSTALLATION OF WATER/SEWER CONNECTIONS
For new water and sewer connections, please refer to our Rate and Fee Schedule and contact our engineering department at (719) 602-1876 for assistance.
Water services furnished by the Company are subject to the rates, charges, and fees as described in the Company’s Rate and Fee Schedule. The Company reserves the right to change the Rate and Fee Schedule at any time or from time to time.
HOW CAN I PAY MY BILL?
You may pay your bill as follows:
-
By Phone – Call (719) 602-1876 and pay over the phone by check or with your Visa or Mastercard
-
Online - Via the link included in your email with your invoice
-
By Mail – You can mail your check or money order to us:
-
Ellicott Utilities Company, LLC
-
PO Box 230490
-
Encinitas, CA 92023
-
WHAT IS EUC’S RELATIONSHIP WITH THE DISTRICT AND WHAT DO THEIR BILLS INCLUDE?
EUC does not have a formal agreement with the District and operates as an at-will wastewater provider. The bills and invoices submitted to the District cover wastewater processing services only and do not include costs or allowances for repairs, capital improvements, or equipment replacement.
In the event of an emergency that required immediate attention, please contact our engineering department at (719) 602-1876. All other questions or concerns should be directed to customer service. Visit our Contact page to view a selection of communication methods.