FREQUENTLY ASKED QUESTIONS
At Ellicott Utilities Company, we are dedicated to giving the best customer service there is. We feel honored to serve the people of Colorado and want to help create a better community. Below you will find a list of our most frequently asked questions and their answers.
General FAQs
How do I start/stop water service?
For existing connections, wherein the owner/tenant is moving and is requesting service be turned on or turned off, please contact our customer service department. We will need your name, address, and other contact information to process your request.
New home construction - Installation of water/sewer connections
For new water and sewer connections, please refer to our Rate and Fee Schedule and contact our engineering department at (719) 602-1876 for assistance.
Water services furnished by the Company are subject to the rates, charges, and fees as described in the Company’s Rate and Fee Schedule. The Company reserves the right to change the Rate and Fee Schedule at any time or from time to time.
How can I pay my bill?
You may pay your bill as follows:
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By Phone – Call (719) 602-1876 and pay over the phone by check or with your Visa or Mastercard
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Online - Via the link included in your email with your invoice
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By Mail – You can mail your check or money order to us:
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Ellicott Utilities Company, LLC
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PO Box 230490
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Encinitas, CA 92023
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What is EUC's relationship with the district and what do their bills include?
EUC does not have a formal agreement with the District and operates as an at-will wastewater provider. The bills and invoices submitted to the District cover wastewater processing services only and do not include costs or allowances for repairs, capital improvements, or equipment replacement.
In the event of an emergency that required immediate attention, please contact our engineering department at (719) 602-1876. All other questions or concerns should be directed to customer service. Visit our Contact page to view a selection of communication methods.
Trash Services FAQs
When should I place my waste bins out for collection?
Please place your waste bins (totes) within 2 feet of the edge of the sidewalk or street by 7:00 AM on Mondays.
EUC cannot collect the following items:
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Paints, oils, and other hazardous materials.
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Chunks of concrete, heavy construction debris, and vehicle parts.
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Fire ashes (due to potential fire hazards).
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Electronics, including TVs, computers, monitors, printers, appliances, and similar items considered hazardous by the landfill.
Any restricted items found in trash containers will be removed and set outside. If restricted items are placed back into the container, the entire container and its contents will not be dumped until the restricted items are removed.
Yes, EUC allows up to two (2) additional 32-gallon bags placed next to your tote in addition to the full tote itself. The bags must be sturdy enough to hold the contents without ripping.
How can I request an additional waste bin (tote)?
If you need an additional tote, it is available for a charge of $25.00 per month. To request an additional tote, please email CustomerService@EllicottUtilitiesCompany.org.
How do I arrange for the removal of oversized or bulky items?
For oversized or bulky items, please email a picture of the item along with its dimensions and approximate weight to CustomerService@EllicottUtilitiesCompany.org. You will receive a quote for the removal. If the quote is accepted, payment will be processed prior to scheduling the removal. If the item is not available at the agreed-upon time, additional charges may apply.
EUC may elect not to run on certain holidays. If a holiday falls on a scheduled pick-up day, routes will be moved back by one day. You will be notified in advance of any route delays or changes due to holidays.
Mayberry Customer AMI Smart Meters FAQs
Is my water meter fully activated in your system?
Your water meter is typically fully activated within 72 hours of installation. Exact timing may depend on weekends, holidays, and technician availability to upload the information.
What is EyeOnWater and how do I access my water meter data?
Mayberry customers are able to track the water use of their property on an hourly, daily, monthly, and yearly basis through their Badger water meter EyeOnWater application. EyeOnWater services give consumers direct access to their water consumption data and provide them with tools to help manage their water use. If you are a Mayberry water customer, please navigate to the following link for more information about setting up your EyeOnWater account and begin monitoring your water usage.
Is there anything I need to do on my end to ensure proper communication?
No. When the meter is installed, technicians activate your water meter through the use of cellular endpoints. A wireless cellular signal is then transmitted to the meter data collection system. The communication is not transmitted through the customer’s personal internet connection.
Is leak detection already enabled, or does it activate later?
Once the meter is fully activated, EUC has the ability to monitor potential leaks through their system management software. Once the EyeOnWater application (see above) is fully implemented, customers will have the ability to personally monitor usage and potential leaks in their home.
No.